FAQ

Welcome to the HATOOTD Frequently Asked Questions page.

HATOOTD is operated by GOLDEN BRIGHTER LIMITED and creates lifestyle-inspired embroidered hats designed around everyday expressions, pet lovers, and outdoor adventures.

Below are answers to common questions about our products, orders, shipping, returns, and customer service.

What is HATOOTD?

HATOOTD is a lifestyle hat brand focused on creating embroidered hats with unique designs inspired by different personalities, interests, and everyday moments.

Our collections include:

  • Everyday Collection
  • Pet Lover Collection
  • Adventure Collection

Are HATOOTD hats suitable for both men and women?

Yes. Most HATOOTD hats feature a unisex adult design with adjustable closures, making them suitable for different styles and head sizes.

What materials are HATOOTD hats made from?

Our hats are made using comfortable fabric materials selected for everyday wear.

The exact material composition may vary depending on the specific product. Please check each product page for detailed specifications.

Are the hats adjustable?

Yes. Most hats include an adjustable back closure that allows customers to customize the fit.

What size are your hats?

Most HATOOTD hats are designed to fit approximately:

22–24 inches (56–61 cm)

head circumference.

Please refer to the individual product page for exact measurements.

How long does shipping take?

Shipping times depend on your location.

Estimated delivery:

United States:
7–15 business days

International Locations:
10–20 business days

Please refer to our Shipping Policy for additional information.

Can I track my order?

Yes.

After your order has been shipped, tracking information will be sent to your email address.

Please allow some time for tracking updates after shipment.

Can I change my order after placing it?

If you need to make changes to your order, please contact us as soon as possible.

Once an order has entered the shipping process, changes may not be possible.

Can I return my order?

Yes.

Eligible products may be returned within 30 days after delivery according to our Return & Refund Policy.

Items must meet return requirements.

What if my product arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact us with:

  • Order number
  • Description of the issue
  • Photos of the product

Our team will review your request and provide assistance.

How should I clean my embroidered hat?

To maintain embroidery quality, we recommend:

  • Hand washing when possible
  • Using mild detergent
  • Avoiding harsh chemicals
  • Air drying naturally

Are HATOOTD hats good gifts?

Yes.

Our embroidered hats are designed as meaningful gifts for:

  • Pet lovers
  • Outdoor enthusiasts
  • Friends
  • Family members
  • People who enjoy unique lifestyle accessories

Contact Information

HATOOTD

Operated By: GOLDEN BRIGHTER LIMITED

Company Address:
RM 502C 5/F HO KING COMM CTR
2-16 FAYUEN ST
MONGKOK
KL HK

Email: service@hatootd.com