Return & Refund Policy

Last updated: March 15, 2025

At HATOOTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we provide a return and refund process according to the conditions below.

Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return:

The item must be unused.
The product must remain in its original condition.
The item should not have been washed, worn, or modified.
Proof of purchase must be provided.

Items That Cannot Be Returned

Returns may not be accepted for:

Items damaged due to improper use.
Products that have been worn, washed, or altered.
Items returned without prior approval.
Final sale items unless otherwise stated.

Return Request Process

Before returning any product, please contact our customer service team.

Email:

service@hatootd.com

Please include:

Order number
Customer name
Reason for return
Photos of the product if there is a quality issue

Our team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning products.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method.

Please allow additional processing time for your payment provider or bank to complete the transaction.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Please provide:

Order number
Description of the issue
Clear photos of the product

After review, we will provide an appropriate solution.

Return Address

Return Address:

GOLDEN BRIGHTER LIMITED

RM 502C 5/F HO KING COMM CTR
2-16 FAYUEN ST
MONGKOK
KL HK

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